Welcome to Olakira Craft. These Terms & Conditions govern your use of www.olakira.co.ke and your purchase of products through our website, stores, social media channels and other sales channels operated by Olakira Craft.

By accessing our website, placing an order or purchasing a product from us, you agree to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use our website or place an order.

1. ABOUT OLAKIRA CRAFT

Olakira Craft is a Kenyan fashion business offering women’s clothing and related fashion products through its online store and physical retail locations.

Our website allows customers to browse products, place orders and make payments online.

For enquiries, you may contact us through:

Olakira Craft

Phone/WhatsApp: +254 710 558 773

Our physical stores include:

1st Floor, Lobby A, Nairobi

Front-facing Standard Street, CBD, Nairobi

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement.

• The information you provide to us is accurate and complete.

• You will use the website only for lawful purposes.

• You will not attempt to interfere with the operation or security of the website.

• You will not use the website to engage in fraudulent activities.

• You will not reproduce, copy, distribute or commercially exploit our website content without our written permission.

We reserve the right to restrict or terminate access to the website where we reasonably believe that these Terms & Conditions have been violated.

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements, prices and other information displayed on the website are accurate.

However:

• Colours may appear slightly different depending on your device or screen settings.

• Minor variations in fabric, print placement, colour or finishing may occur.

• Product photographs are intended to provide a representation of the product and may not always show the exact appearance under different lighting conditions.

• Measurements may have minor variations due to the nature of garment manufacturing.

If you require clarification regarding a product’s size, colour, fabric or measurements, please contact us before placing your order.

All products are subject to availability.

Adding an item to your shopping cart does not guarantee that the item will remain available until payment is completed.

Where an item becomes unavailable after an order has been placed, we may contact you to:

1. Offer an alternative product;

2. Offer another available size or colour; or

3. Process an appropriate refund where applicable.

All prices displayed on the website are in Kenya Shillings (KES) unless otherwise stated.

Prices may change from time to time without prior notice.

The price applicable to an order is the price displayed at the time the order is placed, subject to any applicable promotions, discounts, pricing errors or technical errors.

Where a genuine pricing error occurs, Olakira Craft reserves the right to contact the customer before processing the order.

Promotions, discounts and special offers may be subject to specific terms.

Unless otherwise stated:

• Promotions are available for a limited period.

• Promotional products are subject to availability.

• Promotions may not be combined with other offers.

• Some products may be excluded from promotions.

• Promotional prices apply only during the stated promotional period.

• Olakira Craft reserves the right to withdraw or modify a promotion where reasonably necessary.

Specific promotion terms displayed with an offer will take precedence over these general terms where applicable.

To place an order through our website, you may be required to:

1. Select the product;

2. Select the applicable size, colour or other options;

3. Add the product to your shopping cart;

4. Provide delivery and contact information;

5. Select an available payment method; and

6. Confirm your order.

An order is considered successfully placed once you receive an order confirmation from Olakira Craft.

We reserve the right to decline or cancel an order where:

• The product is unavailable;

• There is a significant pricing or product information error;

• We reasonably suspect fraudulent activity;

• The customer’s information is incomplete or inaccurate;

• Payment cannot be verified; or

• There are circumstances beyond our reasonable control.

Where payment has already been made for an order that we cancel, we will arrange an appropriate refund.

We may provide different payment methods, including mobile money, cards and other payment options made available on the website.

Payment must be successfully completed before an order is dispatched unless Olakira Craft expressly offers another payment arrangement.

Customers are responsible for providing accurate payment information.

Olakira Craft does not store complete payment-card information where payment is processed through an authorised third-party payment provider.

We deliver orders to locations within Kenya and, where offered, internationally.

Delivery charges and estimated delivery periods will be communicated during the ordering process or displayed on the website.

Delivery times are estimates and may be affected by:

• Traffic;

• Weather;

• Public holidays;

• Courier delays;

• Incorrect delivery information;

• Customer unavailability;

• Security restrictions;

• Events beyond our reasonable control.

A delay in delivery does not automatically constitute a breach of these Terms & Conditions where the delay is caused by circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery details and an accessible telephone number.

Where a courier attempts delivery and the customer is unavailable or the delivery information provided is incorrect, additional delivery arrangements or charges may apply.

The customer may be contacted to arrange another delivery attempt.

Where a customer repeatedly refuses or fails to receive an order, Olakira Craft may cancel the order subject to applicable consumer rights and any applicable refund obligations.

Where international delivery is offered, the customer may be responsible for:

• Customs duties;

• Import taxes;

• Clearance charges;

• Local government charges; and

• Other charges imposed by the destination country.

These charges are outside Olakira Craft’s control and may vary depending on the destination.

We want our customers to be satisfied with their purchases.

For eligible purchases, customers may request an exchange within 2 days of receiving the product, subject to the conditions below.

To qualify for an exchange, the product must:

• Be unused;

• Be unworn;

• Be in its original condition;

• Have all original tags and labels attached where applicable;

• Not have been washed, altered or damaged; and

• Be returned with the original packaging where applicable.

For hygiene and product-protection reasons, certain products may not qualify for exchange where applicable.

Sale, discounted or promotional items may be subject to specific exchange conditions displayed at the time of purchase.

Unless otherwise required by applicable law, Olakira Craft does not provide cash refunds for change-of-mind purchases. Eligible customers may instead request an exchange in accordance with this policy.

Nothing in this policy is intended to remove or restrict any rights a consumer may have under applicable Kenyan law.

If you receive:

• The wrong product;

• The wrong size or colour due to an Olakira Craft fulfilment error; or

• A product that is damaged or defective,

please contact us as soon as reasonably possible after receiving the order.

We may request photographs, videos or other information to assist us in assessing the issue.

Where the issue is confirmed to have resulted from an Olakira Craft fulfilment error or a qualifying defect, we will provide an appropriate remedy in accordance with applicable law and our returns process.

Where Olakira Craft provides custom sizing, alterations or specially made garments, these products may be subject to different exchange or return conditions.

Customers are responsible for providing accurate measurements and information required for custom orders.

Once a custom order has entered production, cancellation or modification may not be possible.

Where an issue results from an error by Olakira Craft, we will work with the customer to provide an appropriate remedy.

Customers may contact Olakira Craft to request cancellation of an order before the order has been processed or dispatched.

Once an order has entered production, been packed or dispatched, cancellation may no longer be possible.

This does not affect any statutory cancellation rights that may apply under Kenyan law.

Olakira Craft is committed to complying with applicable consumer-protection laws in Kenya.

Nothing in these Terms & Conditions is intended to exclude or limit consumer rights that cannot lawfully be excluded or limited.

Under the Consumer Protection Act, Cap. 501, suppliers have obligations relating to consumer agreements, internet agreements, product quality, disclosures and consumer remedies.

Where applicable, consumers entering into internet agreements must receive appropriate information and an opportunity to accept or decline the agreement and correct errors before completing the transaction.

All content on www.olakira.co.ke, including:

• Logos;

• Product photographs;

• Product descriptions;

• Graphics;

• Videos;

• Text;

• Designs;

• Website layout;

• Marketing materials; and

• Other original content

is owned by or licensed to Olakira Craft unless otherwise indicated.

You may not reproduce, modify, distribute, sell or commercially exploit our content without our prior written permission.

The Olakira Craft name, logo, branding, designs, photographs and other intellectual property may not be used without prior written permission.

Unauthorised use of our intellectual property may constitute an infringement of applicable intellectual-property laws.

Where customers submit reviews, photographs, videos, testimonials or other content to Olakira Craft, the customer confirms that they have the right to provide that content.

By submitting content, you grant Olakira Craft permission to use, reproduce, publish and display the content for legitimate marketing and business purposes, including on our website and social media platforms, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, abusive, offensive or otherwise inappropriate.

When you place an order or use our website, we may collect information necessary to process your order and provide our services.

This may include:

• Name;

• Telephone number;

• Email address;

• Delivery address;

• Billing information;

• Order information; and

• Other information necessary to provide our services.

We will handle personal information in accordance with applicable Kenyan data-protection laws and our Privacy Policy.

For more information, customers should refer to our Privacy Policy available on the website.

Our website may use cookies and similar technologies to:

• Operate the website;

• Remember customer preferences;

• Improve website performance;

• Understand website usage;

• Improve our products and services; and

• Support marketing and advertising activities where permitted.

By using the website, you consent to the use of cookies in accordance with our Cookie Policy and applicable law.

Our website may use third-party service providers, including:

• Payment processors;

• Courier and delivery companies;

• Analytics providers;

• Advertising platforms;

• Social-media platforms; and

• Technology providers.

These third parties may have their own terms and privacy policies.

Olakira Craft is not responsible for the independent policies or actions of third-party providers, except to the extent required by applicable law.

We aim to keep our website available and operating correctly. However, we do not guarantee that the website will always be:

• Available;

• Error-free;

• Secure;

• Free from viruses or other harmful components; or

• Uninterrupted.

We may temporarily suspend or modify the website for maintenance, upgrades, security or other operational reasons.

To the maximum extent permitted by law, Olakira Craft will not be liable for losses arising from:

• Customer-provided incorrect information;

• Delays caused by third parties;

• Events outside our reasonable control;

• Temporary website interruptions;

• Unauthorised access caused by circumstances outside our reasonable control; or

• Improper use of products by the customer.

Nothing in these Terms & Conditions excludes liability that cannot lawfully be excluded under Kenyan law.

Olakira Craft will not be responsible for failure or delay in performing its obligations where the failure or delay results from circumstances beyond our reasonable control.

These may include:

• Natural disasters;

• Floods;

• Fires;

• Epidemics or pandemics;

• War;

• Civil unrest;

• Government restrictions;

• Strikes;

• Transport disruptions;

• Internet or telecommunications failures;

• Power failures; or

• Other circumstances beyond our reasonable control.

Olakira Craft reserves the right to investigate and cancel transactions that appear fraudulent or suspicious.

Where appropriate, we may request additional information to verify an order.

We may report suspected fraudulent activity to relevant authorities where required or permitted by law.

We make reasonable efforts to ensure that information on our website is accurate.

However, occasional errors may occur, including errors relating to:

• Product descriptions;

• Product availability;

• Prices;

• Discounts;

• Images;

• Delivery information; or

• Other website content.

Where an error materially affects an order, we may contact the customer before completing the transaction.

Our website may contain links to third-party websites.

These links are provided for convenience and do not necessarily constitute an endorsement of those websites.

Olakira Craft is not responsible for the content, availability or privacy practices of third-party websites.

Olakira Craft may update these Terms & Conditions from time to time.

Updated Terms & Conditions will be published on this page with the applicable effective date.

Your continued use of the website after updated terms are published constitutes acceptance of the updated Terms & Conditions, subject to applicable law.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Kenya.

Any dispute arising from the use of the website or purchase of products shall be handled in accordance with applicable Kenyan law.

Nothing in these Terms & Conditions prevents a consumer from exercising any statutory rights or remedies available under Kenyan law.

If you have a complaint or dispute, please contact Olakira Craft first so that we can attempt to resolve the matter directly.

Customers should provide:

• Order number;

• Name;

• Contact details;

• Description of the issue; and

• Any relevant photographs or supporting information.

We will make reasonable efforts to resolve complaints promptly.

Where a dispute cannot be resolved directly, either party may pursue remedies available under applicable Kenyan law.

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permissible.

The remaining provisions shall continue to apply.

These Terms & Conditions, together with any applicable policies referred to on the website, constitute the agreement between the customer and Olakira Craft concerning the use of the website and purchase of products, subject to applicable law.

If you have questions about these Terms & Conditions, an order, a product, delivery or an exchange, please contact us:

Olakira Craft

📞 Phone/WhatsApp: +254 710 558 773

Physical Stores:

📍 Two Rivers Mall

1st Floor, Lobby A, Nairobi

📍 Sarova Stanley Hotel

Front-facing Standard Street, CBD, Nairobi

Last Updated: 31 August 2026